Testimonials

Testimonials

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March 11, 2024

The Robert Taylor Group has been the Benefits Administrator and Broker of the Town of Sharpsburg for approximately 20 years. The Robert Taylor Group’s staff always make us a top priority with any questions or requests that we make of them.
Mr. Lang brings several insurance carrier options and pricing to the table during our budget process so that the Town can make a well-informed decision each year. He offers his honest opinion on each carrier and has led us each year to the best decision for our employees with our budget restraints in mind. They have assisted the Town over the years in evolving with the times to a mostly paperless enrollment process for our 25 employees.
I cannot speak highly enough of the staff with The Robert Taylor Group. The Town would be lost in making benefit decisions without Ken, Amanda, Connie and other support staff at The Robert Taylor Group.

March 11, 2024

My name is Bill Bailey. I’m the town administrator for the town of Newland. I am privileged to offer the highest praise and recommendation for Ken Lang and the Robert Taylor Group.
When I started at the town of Newland, our insurance benefits provider was not very responsive when I called to ask questions. They answered the phones but always had to forward me to someone who never answered the calls and only provided information via email.
As a result of this lack of service I began looking for a new benefits administrator and we were fortunate enough to meet Ken Lang and the Robert Taylor group. Ken took the time to talk to us about our concerns and our issues. The Robert Taylor Group reviewed the coverages the town had, then came up with a plan that would help the town employees understand the coverages and the benefits choices employees had.
Ken took the time to explain the benefits portal to staff. The benefits portal has been a tremendous help in explaining to employees what they have and don’t have in terms of benefits — clearly showing what employees opted out of. The portal just makes everything crystal clear, which gives the employees a sense of understanding of their entire benefits package.
One thing that Ken and his group do is to frequently ask what we need. They genuinely want to know what success looks like for the town and then the group goes out to solve that issue. I was lamenting to Ken about our payroll/time keeping system. The vendor we use is inaccessible by phone or email. The timeclock app they provided only works about 60% of the time, which requires the finance officer to frequently go in and manually override the time. Ken and the Robert Taylor Group were able to find another payroll vendor for us that provides better reliability and service and saves the town some money as well.
In closing, Ken Lang and the Robert Taylor group are amazing. They take the time to listen to our needs and find workable solutions. They care about helping the town run more efficiently and effectively. They frequently “check-in” with town and provide us with a great service. All these qualities in one organization are rare, but the Robert Taylor Group nails it. I highly recommend Ken Lang and the Robert Taylor group.

March 11, 2024

The Town of Manteo recently partnered with The Robert Taylor Group (RTG) as our Benefits Administrator and I’d like to share our experience during this transition.

When first contacted by Ken Lang from RTG, we were in the process of changing Finance Directors and partnering with an employee benefits administrator was not on my radar. He understood but offered to follow up once I had enough time to get situated in my new position. Him and his team did follow through with getting back in touch with us and held our hand during the process of setting up our account with RTG as well as helping us partner with a payroll processing company that coordinates with their team. They were on-site during our open enrollment and personally met with each employee to ensure they understood their benefits and how any changes or exclusions affected them.

Since then, Ken and his team at RTG have been nothing but helpful with any questions or concerns we’ve encountered. I would recommend their services to any municipality that is looking for a Benefits Administrator. Not only were they there at the beginning of obtaining our account, but have been consistently there every step of the way since.

February 21, 2024

We have been very fortunate to have the Robert Taylor Group lead and guide us through the ever-changing world of insurance. Mr. Lang and staff always bring the best options for the employees and the Town while preserving our benefit package. There has never been a time when our questions have gone unanswered or we are left with an uneasy feeling about the decision made. They have been an invaluable asset to the Town in so many ways. We would like to thank you for your help and guidance throughout the years and look forward to the future.

Town of Sharpsburg

February 21, 2024

Our company works with the Robert Taylor Group because they take the time and understand our businesses and their insurance needs. We have been extremely satisfied with the quality of service and professional attention we continually receive. The entire office treats you like family and sincerely goes that extra mile. We are grateful to be connected with them.

Contractors Office Manager – Summit Industrial

February 21, 2024

Ken Lang and his team at Robert Taylor Group are great to work with! Ken and Amanda are professional, responsive and in tuned with the market and employer sponsored benefit plans. Support and solutions are quick, efficient, and reliable. Always a pleasure to work with RTG and highly recommend the group and their services. 100%!!

Human Resources Director – NORTH CAROLINA PORTS

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